Returns & Refunds Policy – Nature’s Divine Skincare

At Nature’s Divine, we want you to feel confident when purchasing our skincare products. If you change your mind about your purchase or there is a problem with your order, please contact us and we will be happy to help.

Returns

We offer a 28-day returns period from the date you receive your order.

To request a return, please contact us at contact@natures-divine.com within 28 days of receiving your order.

For a change-of-mind return, products must be:

• Unused and in the same condition in which they were received.
• In their original packaging.
• Unopened and sealed where the product was supplied sealed for health or hygiene reasons.

For health and hygiene reasons, sealed skincare and cosmetic products that have been opened or unsealed after delivery may not be eligible for a change-of-mind return.

This does not affect your statutory rights if a product is faulty, damaged, incorrect or not as described.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect or not as described, please contact us as soon as possible at contact@natures-divine.com, including your order number and, where appropriate, photographs showing the issue.

We will review the issue and arrange an appropriate remedy in accordance with your statutory rights.

Nothing in this policy limits or excludes your rights under applicable consumer law.

Non-Returnable Items

For change-of-mind returns, we are unable to accept:

• Skincare or cosmetic products supplied sealed for health or hygiene reasons once the seal has been broken.
• Products that have been used beyond what is reasonably necessary to establish their nature, characteristics and functioning, where applicable.
• Gift cards.
• Digital or downloadable products, where the applicable right to cancel has been lost in accordance with consumer law.

If you are unsure whether your item can be returned, please contact us at contact@natures-divine.com before sending it back.

These exclusions do not affect your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.

Refunds

Once we have received and inspected your return, we will contact you to confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow time for your bank, card provider or payment provider to process and display the refund after it has been issued.

Where you exercise an applicable statutory right to cancel an online order, any refund of the original delivery charge will be handled in accordance with applicable consumer law. Where you selected a more expensive delivery method than our standard delivery option, we may only be required to refund the cost of our standard delivery service.

Return Shipping Costs

For eligible change-of-mind returns, you are responsible for the cost of returning the item to us unless we tell you otherwise.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can advise you about the appropriate return arrangements and costs.

We recommend obtaining proof of postage and, for higher-value items, using a tracked delivery service. We cannot be responsible for returned parcels until they are received by our returns facility.

Sale and Discounted Items

Sale and discounted items may be returned where they otherwise meet the conditions of this Returns & Refunds Policy.

Purchasing an item at a reduced or promotional price does not affect your statutory rights in relation to faulty, damaged or misdescribed goods.

Exchanges

If you would like to exchange an eligible unopened and unused item, please contact us at contact@natures-divine.com.

Availability of replacement products cannot be guaranteed.

If you receive a defective, damaged or incorrect item, please contact us and we will arrange the appropriate resolution.

Gifts

If an order was purchased as a gift, please contact us at contact@natures-divine.com for assistance with the return.

Unless otherwise agreed or required by law, refunds will normally be made to the original payment method used to place the order.

How to Return an Item

Please contact us at contact@natures-divine.com before sending your return, quoting your order number and the reason for your return.

Once your return has been authorised, please send it to:

Nature’s Divine Returns
c/o Flight Logistics Group
Unit 7–8, Wokingham Commercial Centre
Molly Millars Lane
Wokingham, Berkshire
RG41 2RF
United Kingdom

Please ensure your order details are included with your return so that we can identify and process it.

Missing or Delayed Refunds

If we have confirmed that your refund has been processed but you have not yet received it, please first check with your bank, card provider or payment provider, as processing times can vary.

If you have done this and the refund still has not appeared, please contact us at contact@natures-divine.com and we will be happy to assist.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or otherwise affect any rights you have under applicable UK consumer law, including your rights in relation to faulty, damaged, incorrect or misdescribed goods.

Contact Us

If you have any questions about a return, refund or exchange, please contact:

Nature’s Divine
Email: contact@natures-divine.com