Terms of Service – Nature’s Divine

1. About Us

These Terms of Service apply to purchases made through the Nature’s Divine website.

Throughout these Terms, “Nature’s Divine”, “we”, “us” and “our” refer to Nature’s Divine.

Our website is natures-divine.com.

For customer enquiries, please contact us at:

Email: contact@natures-divine.com

By using our website or purchasing products from us, you agree to these Terms of Service.

Nothing in these Terms affects your statutory rights as a consumer.

2. Our Products

Nature’s Divine offers a range of products for individuals and families, including skincare, beauty, personal care, grooming, bath and body, wellbeing, baby and children’s products, accessories, gifts and lifestyle products. Our product range may change and expand from time to time.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, materials, dimensions, specifications, prices, age guidance, safety information and other information displayed on our website are accurate.

Customers should always read and follow the product-specific information, ingredients, instructions, labels, warnings, age recommendations and safety information provided on the relevant product page, packaging or with the product.

Product packaging, appearance, ingredients, formulations, materials or specifications may occasionally change. Where appropriate, customers should check the information supplied with the product before use.

Information provided on our website is for general informational purposes and is not intended to constitute medical advice, diagnosis or treatment. Individual experiences and results may vary.

3. Orders

When you place an order through our website, you are making an offer to purchase the products contained in your order.

After placing an order, you may receive an acknowledgement or confirmation by email.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• There has been an obvious pricing or product-information error.
• We are unable to authorise or process payment.
• We reasonably suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order.

If payment has already been taken for an order that we subsequently cancel, we will issue an appropriate refund.

4. Prices and Payment

Product prices are displayed on our website in the applicable currency.

Any applicable delivery charges will be displayed during checkout before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

We make reasonable efforts to ensure that prices are accurate. If we discover an obvious pricing error relating to an order, we may contact you before fulfilling the order to explain the error and provide appropriate options.

5. Delivery

We aim to dispatch and deliver orders within the estimated timeframes displayed on our website.

Delivery times are estimates unless expressly stated otherwise and may occasionally be affected by circumstances outside our reasonable control.

If there is a significant delay or problem with your delivery, please contact us at contact@natures-divine.com.

Please ensure that the delivery information supplied when placing your order is complete and accurate.

Nothing in this section affects any statutory rights you may have regarding delayed or undelivered orders.

6. Returns, Cancellations and Refunds

We offer eligible customers a 28-day returns period from the date the order is received, subject to the conditions contained in our Returns & Refunds Policy.

Products being returned following a change of mind must meet the eligibility requirements set out in our Returns & Refunds Policy.

For health and hygiene reasons, certain products supplied sealed may not be eligible for a change-of-mind return once they have been opened or unsealed where an applicable legal exception applies.

This does not affect your statutory rights where a product is faulty, damaged, incorrect or not as described.

Please refer to our Returns & Refunds Policy for full information about returns, refunds and exchanges.

Nothing in these Terms of Service or our Returns & Refunds Policy limits your statutory consumer rights.

7. Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives.

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at contact@natures-divine.com as soon as reasonably possible.

Where appropriate, please provide your order number and information or photographs showing the issue so that we can investigate it.

We will provide an appropriate remedy in accordance with your statutory rights.

8. Product Safety and Use

All products must be used only for their intended purpose and in accordance with any instructions, labels, warnings, age recommendations and safety information supplied with the individual product.

Skincare, Cosmetics, Personal Care, Grooming and Bath Products

Customers should review product ingredients and directions before use, particularly where they have known allergies or sensitivities.

Where appropriate, a patch test should be carried out before first use.

Use should be discontinued if irritation or an adverse reaction occurs, and appropriate medical advice should be sought where necessary.

Products such as skincare preparations, oils, balms, beard and grooming products, bath products, salts and other topical products should only be used as directed.

Products should be kept out of the reach of children where indicated on the individual product, packaging or instructions.

If you have a known allergy or sensitivity, you should review the product ingredients before use.

If you have a medical condition, are pregnant or breastfeeding, are taking medication, or otherwise have concerns about whether a particular product is suitable for you, you should seek appropriate professional advice where necessary before use.

Nothing on our website should be interpreted as medical advice, diagnosis or treatment.

Baby and Children’s Products

Baby and children’s products must only be used for their intended purpose and in accordance with all product-specific instructions, warnings, age recommendations and safety information.

Parents and caregivers should inspect products before each use and regularly thereafter.

Use should be discontinued immediately if a product becomes damaged, excessively worn, has loose or missing components, or otherwise appears unsuitable for continued safe use.

Where adult supervision is specified or appropriate, the product must only be used under appropriate adult supervision.

Any product-specific requirements concerning age, positioning, assembly, cleaning, maintenance, storage or use must be followed.

Product-specific warnings and instructions supplied with an individual product form an important part of the information relating to that product.

Lifestyle Products, Accessories, Journals and Gifts

Customers should follow any care, assembly, maintenance, cleaning, storage, use or safety instructions supplied with the individual product.

Products should only be used for their intended purpose.

Where a product has specific restrictions, contraindications, allergy information, age requirements or other safety requirements, these will be provided where applicable with the relevant product information.

Nothing in this section excludes or limits any rights or remedies available to consumers under applicable law.

9. Product Information and Availability

All products are subject to availability.

We make reasonable efforts to display product colours, dimensions, materials, ingredients and other characteristics accurately.

However, colours may appear slightly different depending on the device or screen used to view our website.

Where products contain natural ingredients or materials, or where appropriate to the nature of the product, minor variations in appearance, colour, texture or other characteristics may occur.

Product formulations, packaging, materials or specifications may occasionally be updated. Customers should always refer to the information supplied with the product where appropriate.

Nothing in this section affects your statutory rights where a product is faulty, unsafe, incorrect or not as described.

10. Promotions and Discount Codes

From time to time, Nature’s Divine may offer promotions, discounts, promotional codes or special offers.

Unless otherwise stated, promotional offers cannot be combined with other offers and may be subject to specific conditions, availability or expiry dates.

We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect orders already validly placed under that promotion or any rights you have under applicable law.

Purchasing a product at a discounted or promotional price does not affect your statutory rights.

11. Intellectual Property

Unless otherwise stated, content available through the Nature’s Divine website, including our branding, text, graphics, photographs, product imagery, designs, logos and other original material, is owned by or licensed to Nature’s Divine.

You may not reproduce, distribute, modify, republish or commercially exploit our content without appropriate permission, except where permitted by law.

12. Website Availability

We aim to keep our website accurate, secure and available.

However, we cannot guarantee that access to the website will always be uninterrupted or error-free.

We may update, maintain, modify or temporarily suspend parts of our website where reasonably necessary.

13. Third-Party Services and Links

Our website may use or provide access to services operated by third parties, including payment providers, delivery companies, social-media platforms and technology providers.

Our website may also contain links to third-party websites.

Third-party services and websites may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services outside our reasonable control.

Nothing in this section excludes any responsibility that cannot lawfully be excluded.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to exclude or restrict your statutory consumer rights.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control, except where applicable law provides otherwise.

Products should always be used for their intended purpose and in accordance with the instructions, warnings and safety information supplied.

15. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable data-protection law.

Please refer to the Privacy Policy available through our website for further information about how we collect, use, store and protect personal information.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, business practices or applicable requirements.

The Terms applicable to an order will normally be those in effect at the time the order was placed.

17. Governing Law and Consumer Rights

These Terms are governed by applicable UK law, subject to any mandatory consumer protections that apply to you based on where you live.

Nothing in these Terms prevents a consumer from exercising any rights or remedies available under applicable consumer law.

Nothing in these Terms is intended to exclude, restrict or otherwise affect rights that cannot lawfully be excluded or restricted.

18. Contact Us

If you have any questions about these Terms of Service, our products or an order, please contact us:

Nature’s Divine
Email: contact@natures-divine.com
Website: natures-divine.com